About us

Experience

Cash Back has been in the VAT reclaim business since 1988 representing almost 30 years of specialised experience in international VAT. In 1994 United Cash Back was formed to build up and support the network of  Cash Back member firms.Cash Back has a long and valued client list, we benefit from a sound financial track record, we enjoy excellent relations with the tax authorities and we are a respected player in the industry. Our responsible account managers build strong client relationships and provide all the necessary after-sales service.

Cash Back have been an active member of the International VAT Association since its foundation.

VAT-Maze

Let us guide you through the maze

Insurance

Your claims are secure with Cash Back. We have a group insurance and personal indemnity policy covering any:

• Loss of original invoices during storage or transport
• Errors or negligence

Good Working Practices

Cash Back have clearly defined and measurable performance standards which are specified in their contractually binding, internal Good Working Practices.

Transparency

Cash Back Online is our in-house computer program which tracks, monitors and controls all claims in the Cash Back process. It is a sophisticated system with a direct interface to the bank and client login facility. To get through the maze of countries, the services and the rates where VAT or other taxes can be recovered we have provided various summarised VAT charts.

Service standards

The Good Working Practice Manual specifies Cash Back’s internal processes and performance standards.

The Cash Back Online system tracks all claims and refunds and provides a mechanism for recording and monitoring the service standards.  Clients can check the status of their claims and VAT payments through own login.

Trust accounts, indemnity policies as well as insurances for storage and transportation of documents provide security.

Presence – VAT experts in every country

Cash Back has a standard global approach represented through our member firms in Europe, the US and the Middle East and every client has access to our international network of VAT experts via their own, local Cash Back office.

Cash Back’s network consists of more than 25 offices headed by lawyers, accountants and business professionals with substantial experience in VAT refund and other tax recovery mechanisms within their countries.

Our team of experienced consultants can assist you to manage your VAT affairs and queries; click on your country for details of your Cash Back office or contact United Cash Back for assistance.

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